Find answers to common questions about shopping at 2buy.ai.
Orders & Shipping
How long does shipping take?+
Orders are processed within 1–3 business days. Once shipped, standard delivery takes 5–10 business days depending on your location. See our Shipping & Delivery page for full details.
Do you offer free shipping?+
Yes! All orders over $50 qualify for free standard shipping. Orders under $50 have a flat rate of $5.99. The discount is applied automatically at checkout.
How do I track my order?+
Once your order ships, you'll receive a tracking number via email. You can also check your order status anytime from the My Orders page in your account.
Can I cancel my order?+
Orders can be cancelled before they ship. Once an order has shipped, you'll need to follow our return process. Contact us at support@2buy.ai for cancellation requests.
Where do you ship to?+
We currently ship to addresses within the United States only. We do not ship to P.O. Boxes, APO/FPO addresses, or US territories at this time.
Returns & Exchanges
What is your return policy?+
We accept returns within 30 days of delivery for unused items in original packaging. See our Refund Policy for complete details on eligibility and the return process.
How do I start a return?+
Contact us at support@2buy.ai with your order number and reason for return. We'll provide you with return instructions and a shipping label if applicable.
How long do refunds take?+
Once we receive your return, refunds are processed within 5–7 business days. The refund will appear on your original payment method. Please allow additional time for your bank to process the transaction.
Can I exchange an item?+
We don't offer direct exchanges at this time. To get a different size or style, please return the original item for a refund and place a new order.
Payments & Security
Is my payment information secure?+
Absolutely. All payments are processed securely through Stripe. We never store your credit card details on our servers. Read our Privacy Policy for more details.
What payment methods do you accept?+
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as Apple Pay and Google Pay through our secure Stripe checkout.
Are prices in USD?+
Yes, all prices on 2buy.ai are displayed in US Dollars (USD).
Account & General
Do I need an account to shop?+
You can browse products without an account, but you'll need to create one to add items to your cart, place orders, and track shipments. Signing up is free and takes just a few seconds.
How do I create an account?+
Visit our login page and choose either email registration or Google sign-in. Both options are quick and secure.
How do I delete my account?+
To delete your account, please contact us at support@2buy.ai. We'll process your request and remove your personal data in accordance with our Privacy Policy.
How do I contact customer support?+
You can reach us by email at support@2buy.ai or through our Contact page. We typically respond within 24–48 hours.